COVID-19: Our Response

June 11 Update – Important Update for Global Pet Foods stores in Ontario:

Effective June 11, 2021, GPF stores located across Ontario are permitted to allow in-store shopping!  All stores are limited to 15% capacity at this time.  We appreciate your patience and understanding as we welcome Ontario Customers back in-store.  All stores are permitted to resume customer returns as well.

April 7 Update – Important Update for Global Pet Foods stores in Ontario:

Effective April 8, 2021, customers in Ontario are not allowed to enter pet-specialty retail locations.  In addition, items may only be provided for curbside pickup if you place an order in advance of arriving at the store.  Find your local stores’ phone number here, or place an order online (select stores).  Thank you for your patience, and continued support of our locally owned stores!

Important note: all Ontario stores are not accepting returns at this time.

Below are the steps required to place your order with a Global Pet Foods store in Ontario:

  1. Call your local store directly (you can find your stores’ number using our Store Finder)
    1. Many of our stores are offering Online Shopping for curbside pickup; using the Store Finder, you will see a “Shop Now” button for those stores offering this service.  Alternatively, Click Here.
  2. Let them know what you need, provide your Pet’s Rewards Card Number & your AIR MILES Collector Number
  3. Also let them know how you would like to pay.  Payment options noted below, please note these may vary by location:
    1. Credit Card (# to be provided over the phone if wireless pin pad is not available)
    2. E-Transfer (the store will provide you the email to send the e-transfer to)
    3. PayPal (the store will provide you the necessary information to pay via PayPal)
    4. Debit (only valid if the store has a wireless pin pad)
  4. Call the store when you arrive for pick up & they will bring your order out to your vehicle.

 

April 1 Update – Important Update for Global Pet Foods stores in Ontario:

Effective April 3, 2021, all Global Pet Foods stores in Ontario are allowed to remain open with 25% in-store capacity.  The number of customers allowed in-store will vary by location.  If you would prefer to place an order for curbside pickup, you can do so by calling your local store (find the phone number here), or place an order online (select stores).

March 8 Update – Important Update for Global Pet Foods stores in Peel & Toronto Regions in Ontario:

Effective March 8, GPF stores located in Peel & Toronto Regions have moved into grey-lockdown.  This means our Peel & Toronto stores are permitted to allow in-store shopping at 25% capacity!  At this time all Global Pet Foods stores in Ontario are now open for in-store shopping, with local restrictions in place.

All stores are permitted to resume customer returns as well.

February 22 Update – Important Update for Global Pet Foods stores in York Region in Ontario:

Effective February 22, GPF stores located in York Region are permitted to allow in-store shopping!  At this time, Peel & Toronto stores continue to operate under the curbside-pickup instructions as per the Stay-at-Home orders.  The included York Regions stores allowing in-store shopping are as follows:

Red-Control: 50% occupancy:

See below February 16 update for an up-to-date list of stores in other regions.  All stores currently open for in-store shopping are permitted to resume customer returns as well.

February 16 Update – Important Update for Global Pet Foods stores in Ontario:

Effective February 16, all Ontario stores outside of Peel, York, & Toronto regions are re-open for in-store shopping!  Stores located in York, Toronto, and Peel continue to operate under the curbside-pickup instructions as per the Stay-at-Home orders.  The breakdown of the zones for each of our Ontario Stores outside of Peel, York, & Toronto are as follows:

Grey-Lockdown: 25% occupancy:

Red-Control: 50% occupancy:

Orange-Restrict: 100% occupancy:

Yellow-Protect: 100% occupancy:

Green – Prevent: 100% occupancy:

All stores currently open for in-store shopping are permitted to resume customer returns as well.

January 14 Update – Important Update for Global Pet Foods stores in Ontario:

Effective January 14, items may only be provided for curbside pickup if you place an order over the phone or online.*  And ALL Ontario stores will be open no later than 8pm.  Find your local stores’ phone number here, or place an order online (select stores).  Thank you for your patience, and continued support of our locally owned stores!

*This is a requirement mandated by the Ontario Government.  For the updated document, Enhancing Public Health & Workplace Safety Measures in the Provincewide Shutdown, Click Here.  Page 19 of 34 outlines this additional restriction for all Pet Stores.

December 26 Update – Important Update for Global Pet Foods stores in Ontario:

Effective December 26, 2020, customers in Ontario are not allowed to enter pet-specialty retail locations.  As such, we are offering curb-side pick up only at all Ontario Global Pet Foods Stores. Below are the steps required to place your order with a Global Pet Foods store in Ontario:

  1. Call your local store directly (you can find your stores’ number using our Store Finder)
    1. Some of our stores are offering Online Shopping for in-store pickup; using the Store Finder, you will see a “Shop Now” button for those stores offering this service
  2. Let them know what you need, provide your Pet’s Rewards Card Number & your AIR MILES Collector Number
  3. Also let them know how you would like to pay.  Payment options noted below, please note these may vary by location:
    1. Credit Card (# to be provided over the phone if wireless pin pad is not available)
    2. E-Transfer (the store will provide you the email to send the e-transfer to)
    3. PayPal (the store will provide you the necessary information to pay via PayPal)
    4. Debit (only valid if the store has a wireless pin pad)
  4. Call the store when you arrive for pick up & they will bring your order out to your vehicle.

May 14 Update – Important Update for Global Pet Foods stores in Ontario:

Effective May 19, 2020, customers in Ontario are allowed to enter pet-specialty retail locations again!  As such, our stores will be re-opening for in-store shopping on Tuesday May 19, with the following limitations:

  1. Limiting the number of customers in-store
  2. We are practicing 6 ft physical distancing
  3. We are using sanitization stations; please sanitize upon entry
  4. We are not accepting returns at this time
  5. Contactless payment is preferred
  6. We are still offering curbside pickup
    1. Call your local store directly to place an order (you can find your stores’ number using our Store Finder)

 

April 3 Update – Important Update for Global Pet Foods stores in Ontario:

Effective April 5, 2020, customers in Ontario are not allowed to enter pet-specialty retail locations.  As such, we are offering curb-side pick up only at all Ontario Global Pet Foods Stores. Below are the steps required to place your order with a Global Pet Foods store in Ontario:

  1. Call your local store directly (you can find your stores’ number using our Store Finder)
  2. Let them know what you need, provide your Pet’s Rewards Card Number & your AIR MILES Collector Number
  3. Also let them know how you would like to pay.  Payment options noted below, please note these may vary by location:
    1. Credit Card (# to be provided over the phone if wireless pin pad is not available)
    2. E-Transfer (the store will provide you the email to send the e-transfer to)
    3. PayPal (the store will provide you the necessary information to pay via PayPal)
    4. Debit (only valid if the store has a wireless pin pad)
  4. Call the store when you arrive for pick up & they will bring your order out to your vehicle.

 

Dear Pet Parents,

As we all continue to monitor the coronavirus (COVID-19) situation very closely, we wanted to inform you of the actions we are taking to keep our stores safe for you, our customers, our staff members, and for our communities:

What you can do:

We are constantly monitoring the situation and adjusting protocol as recommended. At this time, we remain open (with limitations), fully stocked, and committed to providing you the friendly, knowledgeable service you’ve come to expect.

Please note at this time some of our stores have set limited/temporary hours and our Ontario stores are offering curb-side pick up only. We recommend checking your local stores’ updated hours using our Store Finder prior to visiting so as to avoid any unnecessary trips.

We appreciate everyone’s patience during this difficult time.

Who Do You Feed4?

Ontario, Canada (March 1, 2021) – Nutram Pet Products, a Canadian pet nutrition company located and produced in Elmira, Ontario, Canada, will be donating $1 for every bag of Nutram sold to a charity within your local community.

In May 2020, Nutram recognized the challenge many animal shelters were facing amidst the pandemic. The Canadian company launched Vote for Humane Kind, a campaign to select the top 10 charitable pet shelters, as voted by communities across Canada, to each receive $5,000.

“We wanted to contribute to the increased need for pet shelter funding as a result of the pandemic,” said Heather McKay, Brand Manager, Nutram. “This led to our heightened awareness of the many charitable causes, both pet and human-related, that could benefit from our support.”

As a result, Nutram has decided to launch Feed4, and will be donating $1 for every bag of Nutram sold, large or small, to a local charity selected by each of their Canadian-owned retailers.

“With every bag of Nutram purchased, your dollar supports Canadian nutrition, Canadian farmers, and Canadian retailers,” McKay says. “Now, your dollar goes even further to support a charity within your local community. The pandemic has really encouraged us, as Canadians, to support fellow Canadians.”

Nutram, exclusively sold in Canadian-owned retailers, has tasked Canadian pet specialty stores to select a charitable cause within their own community as the recipient of their donation.

McKay says they’re thrilled to be seeing the wide range of charitable causes being selected by pet specialty stores. “We’ve seen everything from local dog and cat rescues, to homeless shelters, to child Christmas gift-giving charitable organizations. Everyone has selected organizations that resonate with their own communities.”

The Feed4 donations will be backdated to all bags purchased from January 1, 2021 and will continue to accumulate on all Nutram bag purchases for 2021.

To learn more about Feed4, and which local charity your Canadian-owned retailer has chosen to support, visit: www.nutram.com/feed4

For media inquiries, high resolution images or interview requests, contact Heather McKay, Brand Manager, at heatherm@nutram.com or (519) 669-6301.

About Nutram
Since 1993, Nutram has been a 100% Canadian, family-owned pet wellness company. Taking a holistic approach to pet nutrition, Nutram offers all-natural pet food options for dogs and cats, produced in their privately-owned world-class production facility in Elmira, Ontario. Learn more at www.nutram.com.

Thank You Medical Professionals!

Global Pet Foods & Champion Petfoods Team up to Support Frontline Medical Professionals Across Canada

During these unprecedented times, we all need to work together and support one another.  That’s why two proudly Canadian companies, Global Pet Foods and Champion Petfoods, are teaming up to give away 2,000 bags of ACANA® or ORIJEN® pet food across the country to frontline medical professionals.

Over the last few months, the staff at hospitals, specifically, have been putting their own health, safety, and needs on the backburner to support their communities and the people within, so it’s more important than ever to show our appreciation for their commitment to the local Canadian communities we are so involved with.

During the next few weeks, the Global Pet Foods team will be reaching out to hospitals in the hardest hit areas across the country to offer the frontline medical professionals a free bag of ACANA® or ORIJEN® pet food.

“We are so thankful to have these medical professionals committed to helping those in need within our communities across the country,” says Dino Fragaglia, president of Global Pet Foods,  “And this is our way of saying ‘Thank You’ directly to those who need to hear it most.”

Thank You Medical Professionals!  There are not enough words to express how thankful we are for your continuous support within Canadian communities across the country.

 

About Global Pet Foods:
Global Pet Foods is the largest Canadian-owned & operated pet specialty retailer, with over 190 retail locations nationwide. Since 1976, they’ve been providing pet parents with holistic foods, expertise, and more. For more information visit www.globalpetfoods.com.

About Champion Petfoods:
Based in Alberta, Champion Petfoods LP is a Canadian specialty pet food maker with a 34-year tradition and reputation for innovation and leadership among pet lovers and pet specialty retailers worldwide. For more information visit www.championpetfoods.com.

Recognized for Excellence in Franchising

Global Pet Foods is Recognized for Excellence in Franchising From the Canadian Franchise Association Two Consecutive Years 

(Toronto, Ontario) June 9th, 2020 – Global Pet Foods has been announced as a recipient of the CFA Franchisees’ Choice designation. This is the first year award winners have been

announced virtually amidst COVID-19. Now in its tenth year, the annual Franchisees’ Choice Designation Program recognizes Global Pet Foods for its accomplishment in receiving this designation.

 

The Franchisees’ Choice designees are CFA member franchise brands who voluntarily took part in an independently-administered survey. This year, more than 70 CFA member franchise brands participated in the survey. Franchisees were asked to assess their franchisor in key areas of the franchise business model, including the franchisee selection process, franchisee information package, leadership, business planning and marketing, training and support, as well as ongoing operations and the relationship between the franchisor and franchisee.

“Participating in the annual survey provides an important benchmark for Global Pet Foods in the key areas of franchise ownership and profitability,” says Jim Walker, Chairman of Global Pet Foods. “Setting the bar ensures we are growing in areas that are most important to our Franchisee’s year after year.”

 

In the due diligence process of investigating a franchise opportunity, speaking with existing franchisees about the opportunity being explored is essential. For prospective franchisees, the Franchisees’ Choice Designation identifies that a franchise brand has received a solid endorsement through its satisfaction ratings from its franchisees. The 2020 Franchisees’ Choice Designees are representative of the diversity of franchise opportunities and the standard of excellence of CFA members.

 

“Everyday Canadians sharing success and Growing Together™ is one of franchising’s core principles and what we celebrate year after year when we honour our Franchisees’ Choice Designees,” says Sherry McNeil, CFA President & Chief Executive Officer. “We extend our congratulations to all of this year’s Franchisees’ Choice Designees on receiving this remarkable vote of confidence from their franchisees.”

 

To learn more about Global Pet Foods visit www.globalpetfoods.com

 

For more information about Franchisees’ Choice designation and a full list of winners, visit https://www.cfa.ca/cfa-awards/.

 

About Global Pet Foods

Since 1976 Global Pet Foods has grown to become the largest privately-owned pet specialty retailer in Canada and the fifth largest in North America. The franchised concept offers expertise in nutrition and pet care with the broadest selection of holistic products for all types of pets, helping pets and their families live happier, healthier lives together.  About 95% of Global Pet Foods stores are franchise-owned, with goals of opening another 100 store locations by 2025.

About the Canadian Franchise Association
The Canadian Franchise Association (CFA) helps everyday Canadians realize the dream of building their own business. CFA advocates on issues that impact this dream on behalf of more than 700 corporate members and over 40,000 franchisees from many of Canada’s best-known and emerging franchise brands. Beyond its role as the voice of the franchise industry, CFA strengthens and develops franchising by delivering best-practice education and creating rewarding connections between Canadians and the opportunities in franchising. Canadian franchises contribute over $100 billion per year to the Canadian economy and create jobs for more than 1.9 million people. Learn more at www.cfa.ca or www.FranchiseCanada.online.

Global Pet Foods is Awarded Brand of the Year

At Global Pet Foods, we truly believe that pets are undeniably part of the family.  That’s why we work hard to provide Canadian pet parents with the highest quality foods, expertise, and unmatched customer service.  We couldn’t be happier that Global Pet Foods was awarded the 2019 Brand of the Year in the Animalis Edition of the prestigious World Branding Awards.

“The Animalis Edition of the Awards are an acknowledgement to the tireless effort of the teams that build and maintain their brand presence in an everchanging market in the pet and animal industry,” says Richard Rowles, Chairman of the World Branding Forum.

Global Pet Foods achieved this honour in the National Award Tier, which recognizes the top brands in each participating country at the awards.  These are brands that are household names in their home country that have been judged to be truly exceptional.

Dino Fragaglia, President of Global Pet Foods shared:

“It’s fulfilling knowing that our customers recognize our brand and we’re extremely proud of that achievement. Pet Parents also recognize our strong reputation as leaders in pet specialty innovation, which authenticates our core beliefs.”

Reaching out to the pet community at large and the welfare of companion animals is important to the Global Pet Foods brand.

“Our role in local communities through our Global Pets & Animals Foundation and annual Show Us Your Heart program supports animal rescues which is a commitment we share with our customers.” says Jim Walker, Executive Chairman of Global Pet Foods.

The second Animalis Edition of the Awards, which focuses on Pet & Animal Brands, was held in the Throne Room of Vienna’s Hofburg Palace on July 3rd, 2019.  Over 60,000 pet & animal lovers from around the world voted for more than 800 brands.  92 of these brands were awarded. “A good brand needs to offer a meaningful experience to their customers, while remaining relevant and distinctive,” says Julian Andersen, Managing Director of the Forum.

Paul Thomson, CEO of Global Pet Foods adds:

“Global Pet Foods strives to create the best possible customer experience for pet owners across Canada.  Our brand message supports this goal.

The Brand of the Year Award is a wonderful testament to the team effort directed towards this goal.

Thank you to our management group and staff, our marketing consultants, our vendors, and, of course, the franchise associates who make our brand message a reality for our customers.”

About the World Branding Awards

The World Branding Awards is the premier awards of the World Branding Forum. The Awards recognises the achievements of the best brands in the world. Winners are selected based on brand valuation, market research, and online public voting. For more information, click here.

Global Pet Foods is Recognized for Excellence in Franchising

Global Pet Foods is recognized by its franchise owners across Canada for an exceptional ranking in key areas of the franchise business model.  The Franchisees’ Choice Designation was presented to Global Pet Foods, during a Gala Awards Presentation at the 28th annual Canadian Franchise Association (CFA) National Convention held in Niagara Falls, Ontario.

 

Presented annually, franchise systems take part in a third-party administered survey, wherein franchisees are asked to rate the franchisor in key areas of the franchise business model, such as the franchisee selection process, information package, leadership, business planning and marketing, training and support, ongoing operations, and the relationship between franchisor and franchisee.

 

“The strength of the Global Pet Foods franchise system as well as the leadership I experienced at each franchise location visited, are the main reasons why I decided to take the leap three years ago,” says Tom Fitzgerald, owner of Global Pet Foods in Guelph. “It’s a great feeling knowing that I can wake-up genuinely happy to go to work every day and know whatever life throws my way, undoubtedly, I’ll continue to have outstanding support that is so vital to my success and the growth Global Pet Foods franchise system.”

 

“We would like also to thank the Canadian Franchise Association, which provides support and guidance to the development of franchising in Canada, now the 12th largest economic contributor nationally,” adds Paul Thomson, CEO of Global Pet Foods parent company. “The association ensures that franchisors have the support and capabilities to offer successful opportunities to Canadians pursuing their goal of business ownership.”

 

To learn more about Franchise Opportunities, visit Global Pet Foods Franchising or the Canadian Franchise Association

 

About Global Pet Foods

Since 1976 Global Pet Foods has grown to become the third largest pet specialty retailer in Canada and fifth largest in North America.  With over 200+ million in store revenue and almost 190 locations.  The 100% Canadian owned concept offers expertise in holistic nutrition and pet care with the broadest selection of premium and ultra-premium products for all types of pets, helping pets and their families live happier, healthier and longer lives together. Pets are undeniably part of the family!

 

 

About the Canadian Franchise Association

The Canadian Franchise Association (CFA) helps everyday Canadians realize the dream of building their own business through the power of franchising. CFA advocates on issues that impact this dream on behalf of more than 750 corporate members and over 40,000 franchisees from many of Canada’s best-known and emerging franchise brands. Beyond its role as the voice of the franchise industry, CFA strengthens and develops franchising by delivering best-practice education and creating rewarding connections between Canadians and the opportunities in franchising. Canadian franchises contribute over $100 billion per year to the Canadian economy and create jobs for more than 1.9 million Canadians.

Thank You for your Generous Donations!

Canadian pet parents have very big hearts, but their homes just aren’t large enough to adopt the thousands of homeless pets that live in shelters every year. Which is why this year’s ‘Show Us Your Heart’ campaign asked Canada, “If you can’t give them a home, give them a dollar.”

Leading the Global Pet Foods Show Us Your Heart campaign was a video that depicts a cute Jack Russel Terrier doing tricks. As the dog continues performing his tricks, it is revealed that he’s been in a shelter cage all along. The line, “They’ll do incredible things for a treat, imagine what they’d do for a home” appears. The video ends on a row of shelter pets in cages, with a call to action to donate to the ‘Show Us Your Heart’ program.

The second part to this year’s campaign were two short videos depicting adopted animals happily enjoying some bonding time with their new human parents.

In just 2 weeks, February 8 – 22, 2019, the campaign raised a total of $265,770 – bringing the Global Pet Foods Show Us Your Heart program’s total donations to $1.9 million. Online donations also increased significantly, which can be attributed to the heartstring pulling campaign that lived predominantly on social media and YouTube.

In-store posters also prompted Canadians to show their hearts. How can you say no to those cute little paws? Customers were asked to donate as little as $1 in-store and Global Pet Foods would match it. Customers that donated $5 would also receive 10 AIR MILES Bonus Miles.

A new addition to this year’s campaign was an Interactive Donation Kiosk. The digital screen contained a dog doing tricks to grab your attention, then lead you through a short series of options to choose from to process a donation via Debit or Credit.

Not only did this year’s Global Pet Foods ‘Show Us Your Heart’ campaign see generous donations, but the awareness raised was tremendous. The campaign video garnered over 4 million views, and the campaign overall had over 27 million impressions.

Global Pet Foods matched the first dollar of every in-store donation. All proceeds raised during the ‘Show Us Your Heart’ program will be donated to 135 local animal shelters, rescue groups and other pet-related organizations across Canada, including Global Pet Foods’ own charity, the Global Pets and Animals Foundation.

#GPFlovesFromm

Have you heard?  Fromm Family Pet Foods has some exciting news about their new Crunchy O’s dog treats & expanded food lines!

Who is Fromm Family Pet Foods?  Since 1904, Fromm Family Pet Foods has maintained a tradition of quiet innovation dedicated to the health & nutrition of pets.  Food safety is their top priority – part of their commitment to all pet parents is their dedication to producing high quality, safe, and consistent pet foods.  They own and operate two dry food and treat manufacturing facilities as well as a wet food cannery in Wisconsin.  They manage every aspect of the process including sanitation & facility maintenance all the way to the lab analysis & formula blending.  They take a long-term approach to their business model to ensure you can rely on products made by their family for your furry family.

Some of their newest innovations include:

Many of our customers’ dogs & cats absolutely love Fromm’s products!  With such a wide variety available to choose from, there’s something available for every pet’s specific need.

Global Pet Foods proudly carries a wide variety of the Fromm Family Pet Foods lines in many of our stores.  Contact your local store here to inquire about product selection & availability.

December Seniors Day

The last Tuesday of the month falls on Christmas Day, so for the month of December, we’re moving Seniors Day to Thursday December 27th, 2018.

You can save 15% on your entire purchase* and get 10 AIR MILES® Bonus Miles*.

*Certain Restrictions apply:

  1. Must be 60 years of age or over (proof of ID may be required)
  2. Must be present in-store at time of purchase
  3. Must spend a minimum of $50 to get 10 AIR MILES® Bonus Miles
  4. Limit of one (1) bag, box, or case of cans** of per food per month (**case of cans is not applicable for the 10 AIR MILES® Bonus Miles)
  5. Limit of one (1) 10 AIR MILES® Bonus Miles issuance per month
  6. Must be a valid rewards card holder
  7. Cannot be combined with any other offer, coupon, or promotion
  8. Valid at participating stores only

 

Please click here for the list of stores participating in the Seniors Day Program.

Grand Opening Event! Riverview, NB

Join Global Pet Foods New Brunswick as they celebrate the grand opening of their newest location in Riverview! They’re having a leash cutting ceremony on Friday, December 7th at 11 am at the Riverview location at 540 Pinewood road. The Mayor, Ann Seamans, will be at the ceremony. Also attending the grand opening will be Deputy Mayor Tammy Rampersaud, Councillor Cecile Cassista, and Councillor John Coughlan. The ceremony will be followed by sandwiches, refreshments, and cake for everyone to enjoy. Feel free to bring along your pets (on leash) to the event as well as any other two-legged friends!

To ensure that there is plenty of food to go around, we kindly ask that you RSVP to their event here.

All weekend long the team in New Brunswick will be celebrating the growth of the Global Pet Foods family across all of their New Brunswick locations with special promotions.

In addition to all this excitement, if you make a purchase of $30 or more, you’ll receive a goodie bag full of items (for dogs or cats) valued at over $50!

This is definitely an event you don’t want to miss!