Privacy policy

Global Pet Foods – Online Privacy Policy

Effective date: November 2, 2026

About this policy

Global Pet Foods LP ("Global Pet Foods", "we", "us" or "our") operates the e-commerce platform at shop.globalpetfoods.com (the "Website" and, together with our related online services, the "Service"). This policy explains what personal information we collect through the Service, why we collect it, how we use and share it, and the choices and rights you have.

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector, and the substantially similar privacy laws of Alberta and British Columbia, where they apply.

This policy covers the Service only. It does not cover information collected offline, including in our stores, or information collected by third-party websites that we link to. Capitalized terms not defined here have the meaning given in our Terms of Service.

By creating an account or placing an order, you consent to the collection, use and disclosure of your personal information as described here. Where the law calls for your express consent, for example for marketing messages or non-essential cookies, we ask for it separately and you can say no.

Who is responsible for your information

We are responsible for the personal information under our control, including information handled for us by service providers. We have written policies and practices for managing personal information, we train staff who handle it, and we require our service providers to protect it by contract.

Our Privacy Officer oversees compliance with this policy and with privacy law:

• Title: Franchisor
• Email: info@globalpetfoods.ca
• Mailing address: 294 Walker Drive, Brampton, Ontario, L6T 4Z2

Information we collect

We collect only the personal information we need for the purposes listed in this policy. It comes from three places: you, your device, and third parties.

Information you give us

• Contact and account details: name, delivery and billing address, email address, telephone number, and login credentials.
• Order and payment details: items purchased, order history, and payment method information. Payments are handled by our payment processor. [Confirm: we do not store full card numbers.]
• Communications: messages, reviews and survey responses you send us, and our replies.
• Marketing preferences: the choices you make about the messages we send you.

Information collected automatically

• Device and log data: IP address, device type and model, operating system, browser, advertising and device identifiers, pages viewed, time and time zone, and network connection type.
• Location: approximate location based on your IP address. We collect precise device location only if you turn on location services for your browser and agree when asked.
• Cookie and similar technology data: described in the next section.

This information can identify you or your device, so we treat it as personal information.

Information from third parties

Analytics providers, advertising partners and, if you use a third-party login, that login provider may share information with us. We use it only for the purposes in this policy.

Cookies, analytics and advertising

Cookies are small files placed on your device. Web beacons (also called pixel tags) are tiny images that count visits and email opens. We use both in three ways:

• Essential: needed for the Website to work, such as keeping items in your cart and keeping you signed in. These are always on.
• Analytics: help us understand how the Website is used so we can improve it. Off until you agree.
• Advertising: used by us and by third parties, including ad networks, to show you interest-based advertising and measure results. Off until you agree.

When you first visit, a banner asks whether to allow analytics and advertising technologies. You can change your choice at any time by contacting our Privacy Officer or through your browser settings. If you block cookies in your browser, parts of the Website may not work properly.

Third parties that set cookies on the Website may link your activity here to your activity on other websites and apps over time. We do not control their technologies. You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance of Canada's opt-out tools, and you can contact the advertiser directly with questions about an ad.

Why we use your information, and your consent

We use personal information to:

• create and manage your account, and process and deliver your orders
• take payment, handle returns, and carry out our obligations under our contracts
• answer your questions and provide customer support
• prevent fraud and keep the Service secure
• understand how the Service is used and improve it
• send you marketing messages, where you have agreed (see the next section)
• meet our legal and regulatory obligations

We use your information only for these purposes. If we want to use it for a new purpose, we will tell you and ask for your consent first.

We rely on your consent, which can be express or, where the law allows and the use is what you would reasonably expect, implied. We ask for express consent for anything more sensitive or less expected. You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. We will explain what withdrawing means for you, for example that we may no longer be able to fulfil an order or maintain an account.

If we use technology that can identify, locate or profile you, we will tell you and explain how to turn that function on. It stays off until you do.

Marketing emails and texts

We send promotional emails and text messages only with your consent, as Canada's Anti-Spam Legislation (CASL) requires. Express consent is requested separately from our Terms of Service and is never a condition of buying from us. Where CASL permits implied consent, for example after a recent purchase, we rely on it only for the period the law allows.

Every promotional message tells you who we are, how to reach us, and how to unsubscribe at no cost. We act on unsubscribe requests within 10 business days, and usually much sooner. You can also change your preferences in your account or by contacting our Privacy Officer.

Unsubscribing from marketing does not stop service messages we need to send you, such as order confirmations, delivery updates and notices about your account or this policy.

Who we share your information with

We do not sell your personal information. We share it only as follows:

• Service providers: companies that help us run the Service, such as payment processing, hosting, delivery, email, analytics and customer support. They are bound by contract to keep the information confidential and to use it only to provide services to us.
• Our affiliates and subsidiaries, for the purposes in this policy.
• Global Pet Foods stores: a Global Pet Foods store fulfils your online order, including independently owned franchise locations, so we share the order details the store needs to prepare and complete it.
• Business transactions: a buyer or successor in a merger, sale or reorganization, under confidentiality terms and limited to what the transaction requires.
• Legal and safety reasons: where required by law, court order or a lawful request from a government or regulator, to enforce our agreements, or to protect the rights, property or safety of Global Pet Foods, our customers or others, including preventing fraud.
• With your consent, or for any other purpose we tell you about when we collect the information.

We may also share aggregated or de-identified information that does not identify you. Anything you post in a public area of the Service, such as a product review, can be seen by others.

Where your information is stored

Our service providers store your personal information in Canada. Some third parties that set analytics or advertising cookies, if you allow them, may process information outside Canada. Where information is outside Canada, it is subject to the laws of that place, and courts, law enforcement and government authorities may be able to access it under those laws.

If we move personal information of Quebec residents outside Quebec, we first assess whether it will receive adequate protection and put a written agreement in place. Contact our Privacy Officer if you want to know more about where your information goes and which providers handle it.

How long we keep it, and how we protect it

We keep personal information only as long as we need it for the purposes in this policy or as the law requires, then we destroy it or make it anonymous. Financial and order records are kept for six years to meet tax and accounting rules.

We protect personal information with safeguards that match how sensitive it is. No system is completely secure. You are responsible for keeping your password confidential and for telling us if you think your account has been compromised.

If a security incident involving personal information creates a real risk of significant harm, we will report it to the Privacy Commissioner of Canada, or to the Commission d'accès à l'information du Québec where Quebec law applies, and notify the people affected. We keep a record of every incident.

Your rights and how to complain

You can ask us to:

• tell you what personal information we hold about you, how we use it, and who we have shared it with
• give you a copy of your information, including in a commonly used technological format where Quebec law applies
• correct information that is inaccurate or incomplete
• delete your information or close your account, subject to records we must keep by law
• stop using your information for marketing, or withdraw a consent you gave

You can review and update most of your details by signing in and opening your account profile. For anything else, email our Privacy Officer. We may need to verify your identity first. We respond within 30 days of receiving your request. If we cannot give you what you ask for, we will explain why and tell you how to challenge our decision. We do not charge for access requests. If a fee ever applies, we will tell you the amount before we act.

If you have a concern, contact our Privacy Officer first so we can try to resolve it. You also have the right to complain to the Office of the Privacy Commissioner of Canada, to the Commission d'accès à l'information du Québec if you live in Quebec, or to your provincial privacy commissioner where one applies.

Accessibility for people with disabilities (AODA)

Global Pet Foods is committed to the principles of dignity, independence, integration and equal opportunity set out in Ontario's Accessibility for Ontarians with Disabilities Act (AODA), including the Accessibility Standards for Customer Service and the Integrated Accessibility Standard. Our goal is an environment where everyone feels comfortable and welcome, regardless of disability.

Unlike the rest of this policy, this section covers our stores and offices as well as the Website. It applies to employees, visitors, suppliers and guests, including at work-related events away from our premises.

Our full accessibility policy is on our website at globalpetfoods.com/pages/aoda.

How we serve customers and visitors with disabilities

• We give all customers and visitors the same value and quality of service.
• We let people do things in their own way and at their own pace, as long as it does not create a safety risk.
• Where possible, we use alternative methods so people get the same services, in the same place and in a similar manner.
• We consider individual needs and communicate in a way that takes your disability into account.

Assistive devices, service animals and support persons

You may use your own assistive devices in any of our stores or offices. Guide dogs, service animals and service dogs are welcome in our stores and corporate offices. The person they accompany is responsible for the animal's care and control at all times. Support persons are welcome in all stores and offices.

Service disruptions

If something that people with disabilities rely on to enter or use our premises is temporarily unavailable, such as an automatic door or a ramp, we post a notice at the entrances, at the source of the disruption and on our website. Where we know about an appointment or meeting, we make reasonable efforts to contact the person in advance. Each notice states which service is affected, the reason, how long we expect the disruption to last, and any alternatives.

Accessible documents, communications and website

Documents related to the Accessibility Standard for Customer Service are available on request, in a format that takes your disability into account. Our documents, notices and communications can be provided in formats such as large print, electronic formats and recorded audio where available, and we consult with you to find the best solution. Our emergency procedures are available in hard copy at our head office and in each store, and in accessible formats on request. We will ensure our websites comply with the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.

Employment and training

We provide equal opportunities in all employment activities, including recruitment, accommodation during employment, individual accommodation plans and return to work. We ask applicants selected for the recruitment process whether they need accommodation. Staff, volunteers, contractors and agents are trained on our accessibility policies and on Ontario's accessibility laws and the Human Rights Code at hire and within one month of a policy being issued or updated.

Our Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan describes what we have done and what we will do to remove and prevent barriers. It is posted on our website at https://globalpetfoods.com/pages/aoda-multi-year-accessibility-plan, and we update it every five years or sooner if requirements change.

Accessibility feedback

Tell us how we are doing for customers and visitors with disabilities. You can give feedback in person to any staff member or manager, or handwritten or typed on site, by mail, through our website, by email or by telephone. Written feedback goes to:

• Moh Selo, Controller
• 294 Walker Drive, Brampton, Ontario, L6T 4Z2
• 905-790-7059 Ext. 261
• mselo@globalbancorp.ca

We acknowledge formal feedback and tell you about any action we take because of it. We review feedback regularly to find ways to remove barriers, and our feedback process is available in accessible formats on request. Information you share when you ask for an accommodation or send feedback is personal information and is handled under the rest of this policy.

Children, Quebec residents, changes and contact

Children. The Service is not intended for anyone under 18, and we do not knowingly collect personal information from them. If we learn that we have, we will delete it. If you believe a child has given us information, contact our Privacy Officer.

Quebec residents. The title and contact details of our Privacy Officer are in the section on who is responsible for your information. Analytics and advertising technologies stay off until you opt in. A French version of this policy is available at Privacy Policy. Une version française de la présente politique est disponible à Global Pet Foods.

Changes to this policy. We will post any update on this page and change the effective date at the top. If a change is significant, for example a new use or a new type of disclosure of your information, we will notify you by email or by a notice on the Website, and we will ask for your consent again where the law requires it.

Contact us. Global Pet Foods LP, 294 Walker Drive, Brampton, Ontario, L6T 4Z2. Privacy questions and requests: info@globalpetfoods.ca. General enquiries: info@globalpetfoods.ca.