Multi-Year Accessibility Plan
Statement of organizational commitment
Global Pet Foods is committed to ensuring equal access to information and communications, employment opportunities, transportation and the design of public spaces that are consistent with the principles outlined in the Accessibility Standard for Customer Service, dignity, independence, integration, and equal opportunity.
Our goal is to create and maintain an atmosphere that everyone can feel comfortable and welcome in, regardless of a disability. We are focused on integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We plan to maintain this goal by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, Ontario’s accessibility laws and the Human Rights Code.
Application
This plan applies to all Global Pet Foods offices, facilities, and stores.
Global Pet Foods currently does not have any Self-Service Kiosks at any of its offices or stores. Any future plans to implement Self-Service Kiosks will take into account all accessibility requirements.
Accessible Emergency Information
Global Pet Foods will provide all publicly available emergency information in an accessible way upon request, consulting with the individuals requiring the accommodation to identify the best solution/format.
Our emergency procedures are available in hard copy at our head office and at each of our stores. We will provide individual copies upon request, consulting with the individuals requiring the accommodation to identify the best solution/format of accommodation.
All employees with disabilities (where we are aware) are provided with individual workplace accommodation plans, including emergency response plans.
Training
All employees and volunteers are trained on Ontario’s Accessibility Laws and the Human Rights Code as they relate to people with disabilities within 1 month of hire as part of their orientation and will be trained within 1 month of policies being updated.
Achievements
Global Pet Foods has proudly completed the following achievements.
- Written and implemented our Policy complying with the Accessibility Standard for Customer Service
- Written and implemented our Policy for complying with the Integrated Accessibility Standard
- Implemented procedures to comply with all Integrated Accessibility standards during the recruitment, selection and hiring process.
- Implemented procedures to comply with all Integrated Accessibility standards for employment practices, including during the offer stage, job accommodation, accessible formats and communication supports, workplace emergency response plans, individualized accommodation plans, return to work, performance management, career advancement and redeployment.
- Trained all staff on Ontario’s Accessibility Laws and the Human Rights Code. This training has also been added to our orientation training.
- Implemented programs to provide accessible formats and communication supports to individuals who require them. Consulting with individuals to ensure plans are appropriate.
- Complied with the requirement for our website to be compliant with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A.
Global Pet Foods will ensure our website is compliant with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA before January 1, 2021.
Feedback regarding our accessibility programs can be communicated to us via mail, email, our website, telephone or in person. The following person has been designated to receive, collect, and respond to feedback:
Moh Selo
Controller
294 Walker Drive, Brampton
Ontario, L6T 4Z2
905-790-7059 Ext. 261
Global Pet Foods will ensure that our procedures for receiving and responding to feedback are accessible to people with disabilities by providing accessible formats and communication supports upon request. Global Pet Foods will regularly review feedback received to look for ways to remove barriers to accessibility and improve customer service for people with accessible needs.
Global Pet Foods continues to keep accessibility at the forefront of our operations. Any future stores, builds, re-builds or redesigns will ensure compliance with accessibility standards and legislation.
Global Pet Foods will update this plan every 5 years or as requirements change (whichever is sooner). This plan will be communicated to our employees and will be posted on our website.
