March 18, 2020
COVID-19: Our Response

Updated May 14. Ontario: Reopen for in-store shopping!
COVID-19: Our Response

May 14 Update – Important Update for Global Pet Foods stores in Ontario:

Effective May 19, 2020, customers in Ontario are allowed to enter pet-specialty retail locations again!  As such, our stores will be re-opening for in-store shopping on Tuesday May 19, with the following limitations:

  1. Limiting the number of customers in-store
  2. We are practicing 6 ft physical distancing
  3. We are using sanitization stations; please sanitize upon entry
  4. We are not accepting returns at this time
  5. Contactless payment is preferred
  6. We are still offering curbside pickup
    1. Call your local store directly to place an order (you can find your stores’ number using our Store Finder)

 

April 3 Update – Important Update for Global Pet Foods stores in Ontario:

Effective April 5, 2020, customers in Ontario are not allowed to enter pet-specialty retail locations.  As such, we are offering curb-side pick up only at all Ontario Global Pet Foods Stores. Below are the steps required to place your order with a Global Pet Foods store in Ontario:

  1. Call your local store directly (you can find your stores’ number using our Store Finder)
  2. Let them know what you need, provide your Pet’s Rewards Card Number & your AIR MILES Collector Number
  3. Also let them know how you would like to pay.  Payment options noted below, please note these may vary by location:
    1. Credit Card (# to be provided over the phone if wireless pin pad is not available)
    2. E-Transfer (the store will provide you the email to send the e-transfer to)
    3. PayPal (the store will provide you the necessary information to pay via PayPal)
    4. Debit (only valid if the store has a wireless pin pad)
  4. Call the store when you arrive for pick up & they will bring your order out to your vehicle.

 

Dear Pet Parents,

As we all continue to monitor the coronavirus (COVID-19) situation very closely, we wanted to inform you of the actions we are taking to keep our stores safe for you, our customers, our staff members, and for our communities:

What you can do:

We are constantly monitoring the situation and adjusting protocol as recommended. At this time, we remain open (with limitations), fully stocked, and committed to providing you the friendly, knowledgeable service you’ve come to expect.

Please note at this time some of our stores have set limited/temporary hours and our Ontario stores are offering curb-side pick up only. We recommend checking your local stores’ updated hours using our Store Finder prior to visiting so as to avoid any unnecessary trips.

We understand many of you rely on the knowledge of the Pet Care Experts at your local store to make recommendations & suggestions based on your specific needs.  As we need to try our best to keep the phone lines clear for call-in orders, we encourage you to reach out to our in-house Nutritionist, Casey Genge, via email: casey@globalpetfoods.ca

We appreciate everyone’s patience during this difficult time.

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Written By | Global Pet Foods
Head Office
Since 1976, we have been providing pet parents with holistic foods, expertise, and more.