Our goal at Global Pet Foods is to satisfy our customers through refund or exchange as outlined in this policy. Customers are currently able to shop in-store across the country and online in New Brunswick and Alberta.
Shipping
Any orders placed before 6 PM EST/ MST will be shipped the following day (excluding weekends, and holidays).
Accepted methods of payment for shipping include, Visa, Mastercard, Discover, American Express and Interac.
Pick-up in Store
Pet parents can place orders online at shop.globalpetfoods.com, and pick up in-store the next day at no extra charge. Customers will receive an email confirmation once their order is ready for pick-up.
Refund & Exchanges
We will refund purchases returned in original packaging with a receipt within 45 calendar days from the date in which the customer received their purchase. Exchange transactions can only occur in store. Refunds will be issued in the same method of payment with which the product was purchased. We will only process returns for items purchased at a Global Pet Foods store or online at shop.globalpetfoods.com. Online orders can be returned in-store or shipped back at the customers expense. For information on online returns please see the Online Returns section below.
All pet food and treats can be returned in the original packaging as long as there is more than three quarters of the food or treat remaining from the original package.
Exceptions:
There are some exceptions to our policy regarding returns and refunds. We do not accept returns or provide refunds for the following items:
- Litter Pans
- Beds
- Muzzles
- Sanitary Products (Pet Diapers)
- Cat Trees
- Crates
Online Returns
To begin the online order return process, please contact our eCommerce Customer Support line at 1-888-969-2349. The customer support team will issue a return authorization number and return mailing label to complete the return process. We cannot process a return without a Return Authorization Number provided by Global Pet Foods Online Customer Service.
Damages
If an item is defective or damaged in transit, Global Pet Foods will pay for the return shipping. A photo of the damaged item is required for authorization purposes. If there are any issues with an item purchased from Global Pet Foods, please contact the store number which can be found on the original receipt.
Using our Return Mailing Label
The return mailing labels obtained from the Customer Support team (1-888-969-2349) are only valid for returns shipped within Canada.
When shipping the product back you must include the shipping label provided by the Global Pet Foods customer support team on the outside of the package. The original receipt must be included on the inside of the package.
Each return mailing label is specified for items that have been requested and confirmed by Global Pet Foods Online Customer Support. Any changes to the original return label, will not be accepted or picked-up by Purolator. A return label/return authorization number will be emailed to the customer. The customer is responsible for delivering their return to the post office.
Other
Subscriptions
Pet parents can subscribe to monthly subscriptions for food, treats, or toys for their furry friend. This allows pet parents to automatically receive products on recurring orders until the customer unsubscribes. Subscriptions will automatically charge method of payment based on the subscription option.
